25 Jul 2019

So who needs customer experience? For the longest time, customer experience was limited to the hotels or the hospitality industry. The world of hotels bends backwards for this. In India, 5 star hotels have tall large turbaned men welcoming you at the entrance, women in traditional attire garlanding you with the saffron flowers and walking you through marbled passageways to your luxu...

25 Jul 2019

I’ve built a stellar team that has degrees and portfolios and awards filling reams of resume pages. I’ve interviewed newbies who come with truckloads of certificates, certifications and diplomas that cover all the letters of the alphabet. I've got the skill sets, capabilities and prerequisites to run this tight shop to perfection. Truly I think I’ve arrived. And then someone from my tea...

01 Jul 2019

Cross-culture sensitization
Unaware of cross-culture sensitization During my summer internship about two decades ago, I was having a discussion with my project guide on the Indian Consumer Durables market and the psyche of a typical Indian buyer. He said, “Nishant, you are a Mumbaiker, are you not?” “Of course!” I said. “Then you don’t know anything about India”, he replied smugly. I was left gobsma...

24 Jun 2019

Cross Culture, India, Social Media, Impact
We often get asked in our cultural workshops about how social media has affected the culture DNA, especially for the Gen Z. My view? Not much. Since the 2007 technology boom, the rate of change in technology has doubled every two years (Moore’s law) and this is changing the way we are interacting with each other as well as with businesses. In her 2017 doctoral study, Is our so...

01 Nov 2018

Online cross culture
Online cross culture coaching: not a silver bullet As a lead in Learning & Development, you feel that the availability of an online cross culture module is the perfect answer to remote working teams. After all, look at the advantages. One module serves so many Each module can be taken at an employee's convenience The pace of learning can be determined by the learner himself W...

09 Apr 2018

It's called Indian English. And this list could go on and on! The very fact that  most young Indians speak a reasonable level of grammatically correct English (let's not discuss accents please) and that they listen to a range of music from ColdPlay and Justin Bieber to Pavarotti does not mean we are that steeped in what is called the "Western way" of thinking. We've taken English to its...

07 Apr 2018

Transition time? The RFP is done successfully. You are now sitting plum on a huge deal and all you have to do for the next promotion is to see that it goes smoothly. Are you the transition manager for the big deal everyone in the office is talking about? Are you the one who's taking over the reins for that winning logo? Easy, right? Or...wait a minute... is it keeping you up at nigh...

30 Mar 2018

Disclaimer Alert: I am not a cricket fan. So before all you seasoned followers of the game start, I'd like to own up to that. Not a cricket fan. Not a cricket player. Not an expert. Phew! Now that that's done, I'd like to say two things that will make the next few paras make sense. I do not live under a rock. Which means I do know what's happening in my immediate universe. And I ...